App terms.

Scope These terms apply to every mobile, tablet, desktop, and television application published by Narrative Systems, whether you obtained it from Apple's App Store, Google Play, another app marketplace, or directly from us. They apply in addition to the terms of whichever store you obtained the application from. Individual applications publish their own product terms covering what that product does, what it costs, and how its content works; those product terms sit on top of this page and prevail wherever the two differ on a product-specific point.

For the corporate website itself, see our website terms of use.

Who we are

Narrative Systems is a private limited company registered in England and Wales, company number 17211958, registered office Unit A, 82 James Carter Road, Mildenhall IP28 7DE. In these terms "we", "us", and "our" mean Narrative Systems, and "you" means the person using the application (or, where the application is intended for children, the parent or guardian accepting these terms on the child's behalf).

Relationship to app store terms

Apple platforms. Where you obtained the application from Apple's App Store, your licence to use the application is Apple's standard Licensed Application End User License Agreement (the "Apple Standard EULA"). We do not impose a separate or custom end user licence agreement. These terms are a service agreement between you and Narrative Systems covering your account, the online service behind the application, purchases made outside the App Store, and acceptable use. They do not replace, override, or vary the Apple Standard EULA, and where anything on this page conflicts with the Apple Standard EULA on the subject of the licence to the application itself, the Apple Standard EULA prevails.

Apple is not a party to these terms and has no responsibility for the application or its content. Apple has no obligation to furnish any maintenance or support in relation to the application. Apple and its subsidiaries are third-party beneficiaries of these terms and, on your acceptance of them, will have the right to enforce them against you.

Google Play. Where you obtained the application from Google Play, your relationship with Google is governed by the Google Play Terms of Service. These terms are separate from, and additional to, that agreement. Google is not a party to these terms.

Licence to use the application

On Apple platforms the licence is the Apple Standard EULA described above, and the rest of this section does not apply. On Google Play and any other distribution channel, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the application on devices you own or control, for your own personal and non-commercial use, subject to these terms and to the terms of the store you obtained it from. All rights not expressly granted are reserved.

Your account

Some of our applications require an account. You are responsible for keeping your credentials secure and for activity carried out under your account. Provide accurate registration details and keep them current. Accounts are personal to you and may not be shared, sold, or transferred.

Where an application is designed for children, a parent or legal guardian must read and accept these terms, create the account, and supervise its use. By creating the account you confirm you have the authority to do so.

Acceptable use

You agree not to:

• Use the application for any unlawful purpose, or to harass, defame, or harm anyone.
• Attempt to circumvent age gates, content filters, rate limits, licensing checks, or other safeguards.
• Use automated tools, scrapers, or bots to access the application or the services behind it.
• Reverse-engineer, decompile, or disassemble the application, or probe or interfere with the systems or third-party providers behind it, except to the extent this restriction cannot be excluded under the law that applies to you.
• Resell, sublicense, rent, or commercially exploit the application or any content generated through it, except where a product's own terms expressly permit it.

We may refuse, filter, or remove content that breaches these rules, and may suspend or close accounts that breach them.

Content

Content you provide. You keep the rights in the text, images, and other material you submit. By submitting it you grant us a non-exclusive, worldwide, royalty-free licence to process, store, and transmit it for the purpose of operating the application and delivering the results back to you. You are responsible for what you submit.

Content we provide. Our application names, branding, design, code, and platform are owned by Narrative Systems and protected by copyright and trade mark law.

Automated and AI-generated content. Several of our applications generate content using large language models and other automated systems. Automated output can be inaccurate, incomplete, or unexpected, even where filters and safeguards are in place. We apply the safeguards described in each product's own terms, but we cannot guarantee that every output will be free of errors or of content you find objectionable. Do not rely on automated output as professional, medical, legal, or financial advice.

Purchases, subscriptions, and refunds

Who you bought from determines who bills you and who handles refunds. There are three routes:

• In-app purchases on Apple platforms. Apple is the merchant of record. Apple bills you, Apple sets the price in your local currency, and refunds are requested from Apple under Apple's own policy. Manage or cancel a subscription in your device's App Store settings. We cannot refund a payment we did not receive.
• In-app purchases on Google Play. Google is the merchant of record. Google bills you, Google sets the price in your local currency, and refunds are requested from Google Play under Google's own policy. Manage or cancel a subscription in the Google Play subscriptions screen. We cannot refund a payment we did not receive.
• Purchases made directly from us. Where you buy from one of our websites rather than through a store, Narrative Systems is the seller of record and our refund policy applies, alongside any product-specific refund terms.

Subscriptions renew automatically until cancelled. Cancelling stops future renewals; the period you have already paid for runs to the end of its term. Where consumer law where you live gives you a cooling-off period or a stronger right to a refund, that law applies and overrides this section.

An entitlement bought on one platform is honoured by that platform only. We do not transfer store-billed subscriptions or purchases between Apple, Google, and direct billing.

Availability, updates, and changes

We may add, change, or withdraw features, and may discontinue an application entirely, giving reasonable notice where the change is material and adverse to you. Continued operation may require installing updates or running a supported version; older versions may stop working when the services behind them change. Where we withdraw a paid feature you have already paid for, we will refund or credit the unused portion.

Disclaimers

Our applications are provided on an "as is" and "as available" basis. To the extent permitted by law we exclude all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that an application will be uninterrupted or error-free, or that its output will meet your expectations. This does not affect rights you have as a consumer that cannot be excluded by law.

Third-party services

Our applications rely on third parties for hosting, networking, automated generation, payments, analytics, and email delivery. Each product's privacy policy lists the principal processors it uses and the categories of data shared with each. Those providers operate under their own terms, and we are not responsible for their outages or for behaviour outside our control.

Liability

To the fullest extent permitted by law, Narrative Systems is not liable for indirect, incidental, special, consequential, or punitive loss arising from your use of an application. Our total aggregate liability for any claim is limited to the greater of the amount you paid us for that application in the twelve months before the claim, or GBP 10.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under the law of England and Wales, including liability for death or personal injury caused by negligence and for fraudulent misrepresentation, or any mandatory statutory rights you have as a consumer.

Suspension and termination

You may stop using an application, or delete your account, at any time. We may suspend or close an account that breaches these terms or the product's own terms, or that abuses the service. Where we close an account for a reason other than your breach and you have paid for time you have not used, we will refund the unused portion.

Changes to these terms

We may update these terms. The current version is the one published here, dated at the top of the page. Material changes will be notified in the application or by email and carry a fresh "Last updated" date. Continuing to use an application after a change takes effect means you accept the updated terms.

Governing law

These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere, you keep the benefit of any mandatory consumer protection rules of your country of residence, and you may bring proceedings in the courts of your place of residence where the law gives you that right.

Contact

Questions about these terms go to contact@narratem.com. For help with a specific application, use the support address published in that application's own terms, which will reach the right people faster.